All orders are processed Monday through Friday, 9 am to 4 pm (CST/CDT). Average lead time is 3-5 business days for shipping in the United States. We except all major credit cards. If ordering outside of the United States, duties and taxes are the customers responsibility.
If you experience problems with your Induction Innovations® product, visit our Support page where you will find Frequently Asked Questions and our Troubleshooting Guide. If you are unable to resolve the issue, please contact our customer support team toll-free (877) 688-9633 or locally (847)836-6933 between 8 am and 4 pm CST/CDT, Monday through Friday.
Frequently Asked Questions
Q: Can you purchase the insulation around the coil?
A: While you cannot purchase the insulation from us, you can purchase replacement coils here.
Q: How long do the coils typically last?
A: Each coil can last for at least a hundred uses or more. To ensure that you are getting the most out of your work coil. Try not to heat applications until they are cherry red and leave a little gap between the wall of the coil and the application. This will ensure that the coil doesn’t become brittle, and that the insulation stays intact. For more info, watch this video.
Q: What happens if my coils become blackened and/or frayed?
A: If your coils become blackened and/or frayed they need to be replaced. The insulation will brown and start to burn off the coating on the fiberglass and then it will turn white. Be sure that the copper is not being exposed. Learn more about proper coil usage and maintenance.
Induction Innovations offers unwavering customer support and service. Any questions or concerns will be met with a prompt and knowledgeable response from a qualified team member. We’re committed to providing you with the highest level of support. Please contact our customer support team between 8 am and 4 pm (CST/CDT), Monday through Friday, toll-free (877) 688-9633 or locally (847)836-6933.
Induction Innovation customer support includes detailed product training videos, user manuals, and help with warranty and repair service. Please visit Product Support or contact us with any questions.